We are happy to announce that we are currently upgrading our system in order to provide the latest in customer support tools. During this period of upgrade, we will be offering telephone and chat support from 11 AM to 8 PM ET - with increasing hours as the new systems come online. Email will be responded to on a regular basis and we will resume 24/7 support shortly. Thank you for your cooperation and understanding.
Ownership
The URL www.betmaxcasino.com
is 100% owned and operated by Cyber Betting Ltd., located
in 7 Woodwyn, Leam Lane Estate Gateshead, Tyne & Wear NE10
8NS, UK.
FREQUENTLY ASKED QUESTIONS
If I can't get the casino games to work, will I get my money
back?
Yes, we will refund your money if you can't
play our casino games. First, we will work with you to discover
what the problem is. Usually, it's something that can be
solved fairly easily, such as re-booting your computer or
installing our program.
However, in the unlikely event that we cannot resolve the
technical problems you are encountering, your deposits will
be refunded in full.
My computer froze / crashed in the middle of a game. What
happens to my bet?
Our computer database records every bet/deal/roll/spin
you make. The server remembers where you are in a game,
even if your computer crashes or freezes up. All you have
to do is re-boot your computer and/or Internet browser and
log into the Casino. Go back to the game you were playing
and you will find that the computer allows you to pick up
right where you left off.
I was in the middle of playing and my system crashed/froze/lost
my connection. Now everytime I try to log back in it says
my password is wrong.
Unfortunately your computer doesn't tell our computer what
happened. Our system assumes that you're still logged in.
Please wait 15 minutes so the system automatically logs
you out. If you don't want to wait contact our Help Desk and they will log you out.
I have money in my account, but I can't bet or play.
First, look at your BALANCE. You may not have enough credits
left in your account to place the bet you are attempting
to make. If you have only $4.50 in your account you can't
place a bet at our card tables. You either need to deposit
more money or play at a game with a lower minimum requirement.
We have Slots from $0.1 to $5.00 minimum bet requirements.
What kind of hardware and software do I need to play the games?
You need a PC running Windows 3.1, Windows 95, Windows
98, Windows ME, Windows XP or Windows 2000 to run BetMax
Casino. You will need 10 MB of disk space to install our
games. You need to download the BetMax Casino software and
install it on your computer.
What happens if I lose or forget my Password?
If you lose your Password, you will need to contact us
and prove to us that you are the owner of the account. We
will need to know your account history and various account
details, including your email address, your home address,
and your name. We will investigate, and reset your Password
and notify you by email.
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